We supply our Support on a 12 month
rolling agreement paid monthly by Direct Debit.
Service Level Agreement
Accompanying our Support Contract is our Service Level Agreement which describes the what, where, when and how soon we can respond to your request for Support. A Priority system will determine the order in which the problems are handled and not necessarily in the order the calls are received. This ensures that no business is left 'off the air' but we expect to respond to all calls within our target of 4 hours. |
