Data Conversion Services
One major and vital factor businesses need is data. Your business could not survive without it whether it is paper-based or electronic.
Moving to a new Product or Service is a big decision and the need to be able to bring across existing data is a requirement of most businesses.
Dart-Digital has the experience and capability to perform this vital function.
Installation Services
Software Installation
One of the major issues when moving to a new computer system is the task of moving data from the old system; this is where the planning of the implementation is so important. This task can be daunting and should not be underestimated.
The method of implementation will be agreed between the purchasing company and Dart-Digital to ensure that there is a common understanding of the requirements and the most efficient method of achieving the aims. The minimum loss of production must also be taken into consideration.
Once the decision to purchase has been made there are a number of possible approaches to changing over from the old system to the new. There are three main approaches:
- The Immediate Approach
- The Parallel Approach
- The Phased Approach
The Immediate Approach is a complete changeover at a given point in time. This is the quickest route to take but is considered a high risk approach.
The Parallel Approach involves running the old and the new system side by side for a given time. By using this method you are able to compare results from both systems. The expectation is that the new system gives the correct answers and is more efficient thus resulting in confidence in the new system and the ability to drop the old system. The major problem with this method is finding the resources to input and do the comparisons.
The Phased Approach can be organised in a variety of ways but the underlying theme is the new system is systematically tested over a period of time. This method can be by department, by product or by software modules. As each element of the phasing achieves success and acceptance, then the element goes live. This approach is reckoned to be the most risk free and economic but each company's needs should be looked at in isolation.
The opportunity can be taken when moving to a new system to rationalise the workflow and the working practices. The company should also look at the quality of data on the old system and, with the assistance of Dart-Digital make a decision on the best way of introducing the data to a new system. A greater level of confidence in the new system will be achieved by introducing clean data into the system and this should be taken into consideration
Dart-Digital will appoint a project manager to see the new system into production from the planning stage through to sign-off off the new system.
Training Services
Training for our Products and Services
To get the very best from our Products and Services we supply comprehensive training for you and your staff.
We are able to run our training sessions in a number of ways:
- on-site, on a 1-to-1 basis or groups of 5 staff members
- remote sessions using Citrix GoToMeeting or LogMeIn
Support Services
- Support for our Products and Services .....
- We supply our Support on a 12 month rolling agreement paid monthly by Direct Debit.
- Service Level Agreement
First line support calls are handled by the technician who responds to the call and will attempt to resolve the problem immediately. If this is likely to take longer than anticipated or is more complicated, then we will escalate the problem to bring in more resources. - Where we have more calls received then a Priority system will determine the order in which the problems are handled and not necessarily in the order the calls are received. This ensures that no business is left 'off the air' but we expect to respond to all calls within our target of 4 hours.