ABM Service Manager
New for 2012:
iPhone and Android Apps are now available for ABM Service Manager.
ABM Service Manager can help reduce your costs, improve productivity, and still provide the return on investment that you expect.
ABM Service Manager is powerful and customisable, scalable and easy to use. ABM Service Manager has applications in a wide range of service industries, some examples are businesses involved in air conditioning, computer service, refrigeration, home appliance service and repair, disabilty and mobility aids, security, waste disposal. In fact, ABM Service Manager can be used in any business that takes calls and sends out engineers.
Features
| > Full Installation Details | > Multiple Notebooks |
| > Comprehensive Maintenance Contracts | > Direct Debit Facility |
| > Invoicing for Non Recurring Billing | > Job Costing |
| > Service Call Logging | > Full Service History |
| > Stock Control | > Remote Access (for Engineers) |
| > Digital Signatures | > Mail Merge |
| > Email / SMS Link | > Remote Client Access |
| > Documen t Scanning | > Multi Company, Multi User |
| > CRM Capabilities | > Industry Specific Modules Available |
| > iPhone 3 & 4 Appls | > Android Apps |
System Overview
ABM Service Manager looks after the paperwork involved in running a service company. Extensive installation & service history records are kept, allowing you to keep track of all relevant installation details and situations that have occurred on any of your client sites.
Engineers are one of your most expensive assets & liabilities. ABM Service Manager helps keep control of them by tracking their time expenditure and the revenue earned from your customers. You can schedule their time for on-site visits. Engineers can be given remote access to the system to check and update their calls. They can also use iPhone and Android apps to view their call details.
The call monitoring module enables a call dispatcher to relay service calls directly to the relevant trained engineer, the dispatcher is aware of the clients current situation and any outstanding amounts already owed. Included is a function to produce job cards pre-filled with the relevant clients details. You have the ability to arrange preventive maintenance visits to suit both parties.
Unlimited number of maintenance, service & rental contracts can be set up with various scheduled site visits, billing cycles, individual highly detailed invoices & payee accounts.
Billing for initial installation charges & any other work not covered under maintenance or warranty.
Multiple notepads with reminders that pop up automatically on the screen as required.
Including start times, travel times, tasks done, personnel on-site, expenses, parts replaced, for chargeable, non-chargeable or under warranty customers.
Track all service calls from initiation to final completion & billing.
You can scan & retrieve service dockets, letters, purchase orders, signed delivery notes, etc.
Helps to simplify client payments & speeds up your cashflow. This facility makes it possible to offer better terms to your clients thereby helping you increase your sales and profitability.
There are a number of Customer Relationship Management capabilities built in that allow you to create campaigns to both generate new custom and to keep existing clients.
For more information or to arrange a demonstration of ABM
Service Manager give us a call on 01275 547412, send us an email or fill in our contact form.