Support Services

Support for our Products and Services .....

We supply our Support on a 12 month rolling agreement paid monthly by Direct Debit.

Service Level Agreement
First line support calls are handled by the technician who responds to the call and will attempt

to resolve the problem immediately. If this is likely to take longer than anticipated or is more complicated, then we will escalate the problem to bring in more resources.

Where we have more calls received then a Priority system will determine the order in which the problems are handled and not necessarily in the order the calls are received. This ensures that no business is left 'off the air' but we expect to respond to all calls within our target of 4 hours.