Advanced Service Manager (ASM)

 

Advanced Service Manager (ASM) has been designed and developed for service companies that supply on-site service to their clients. It is a complete service management system that integrates with Advanced Business Manager (ABM).

 

Like ABM it is powerful and customisable, scalable and easy to use. Modules may be purchased separately in accordance with individual business requirements. ASM has application in a wide range of service industries, some examples are business involved in air conditioning, computer service, refrigeration, catering equipment, security, waste disposal, etc. The system can be modified if need be by our programming team to better suit your requirements.

 

Overview

Advanced Service Manager (ASM) deals with the paperwork involved in running a service company. Extensive installation & service history records are kept, allowing you to keep track of all relevant installation details and situations that have occurred on-site.

 

Engineers - One of your most expensive assets & liabilities, simultaneously, are your engineers. ASM helps keep control of them by tracking their time expenditure and the revenue earned from your customers. You can schedule their time for on-site visits. If required, you can enable engineers to have remote access to service history and other relevant information, preparing them for their next service call.

 

Call Dispatch - The call monitoring module enables a call dispatcher to relay service calls direct to the relevant trained engineer, the dispatcher is aware of the clients current situation and any outstanding amounts already owed. Included is a function to produce job cards pre-filled with the relevant clients details. You have the ability to arrange preventive maintenance visits to suit both parties.

 

Automatic Recurring Billing - Unlimited number of maintenance, service & rental contracts can be set up with various scheduled site visits, billing cycles, individual highly detailed invoices & payee accounts.

 

Invoicing For Non Recurring Billing - Bill for initial installation charges & any other work not covered under maintenance or warranty.

 

Notes - Multiple notepads with reminders that pop up automatically on the screen as required.

 

Full Service History - Including start times, travel times, tasks done, personnel on-site, expenses, parts replaced, for chargeable, non-chargeable or under warranty customers.

 

Service Call Logging - Track all service calls from initiation to final completion & billing.

 

Document Scanning - You can scan & retrieve service dockets, letters, purchase orders, signed delivery notes, etc.

Direct Debit Facility - Helps to simplify client payments & speeds up your cashflow. Enables you to offer better terms to your clients in order to help you increase your sales and profitability.